AI Chatbot for Banking IBM Watsonx Assistant By understanding the context and meaning of the user’s input, they can provide a more accurate and relevant response. Basically, an NLP chatbot is a sophisticated software program that relies on artificial intelligence, specifically natural language processing (NLP), to comprehend and respond to our inquiries. NLP ones, on […]
Customer Service Automation: Full Guide & Examples Data is collected and analyzed automatically and can trigger automated actions. For example, if a customer starts buying various pieces of ski equipment, an email can go out to them with other relevant products. Or, if a customer keeps looking things up in the knowledge base, the chatbot […]